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Flexible service options and extra capacity for your expanding IT needs

Effective information technology (IT) support can be a challenge for scientists involved with next-generation sequencing (NGS). Given the ever-changing NGS environment and exponential data growth, it can be difficult to maintain the sufficient IT infrastructure, resources, and expertise to keep pace with the latest computation, storage, networking, and data management requirements.

When your institution’s IT department lacks the specialized skills or dedicated resources to support the computational infrastructure necessary for NGS, our IT Professional Services team can help. Our IT specialists are equipped to assist you on site* or online. These services are offered on an hourly consulting basis or as part of our Bioinformatics Services Packages.

If you need help with any of the following, please complete the contact request

  • Setting up IT infrastructure to start NGS experiments
  • Managing the Linux® operating system (OS)
  • Downloading Torrent Suite™ software updates
  • Measuring Torrent Server™ performance
  • Resolving network issues
  • Integrating data management and data retention systems
  • Implementing computation and storage solutions

Bioinformatics IT professional services options

IT implementation IT troubleshooting Linux® OS Hourly consulting
Support to install new software, software upgrades, and hardware, including servers and data storage systems  Troubleshoot local network connections, archiving, performance, configuration, input/output problems, and more For customers without Linux® command line knowledge, we undertake routine system and data administration tasks Leverage our bioinformatics hardware, storage, network, security, and scaling expertise for short- and long-term IT advice
Service is provided on site,* remotely, or through a combination of both Service can be provided remotely if remote access to the computer is enabled  Service is provided remotely and requires remote access to your servers Service is provided on site,* remotely, or through a combination of both

Learn about our Bioinformatics Professional IT Services Administration Package.

*One on-site service visit is included as part of the bioinformatics service package. Additional on-site visits are available at additional charge.