Real-Time PCR

Service Plans for Real-Time PCR Systems

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
On-site Service Plans
AB Complete  
AB Assurance ✓*  
AB Maintenance Plus  
Remote Center (Depot) Service Plans
Maintenance            
Maintenance Plus            
Support            
Support Plus            
Rapid Exchange          

Value-Added Services

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
Remote Diagnostics   ✓**    
Remote Service Center Access Access
On-Site Application Consulting
Planned Maintenance

Compliance and Validation Services

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
IQ/OQ/IPV
On-Site Temperature Verification
Pure Dye Calibration  
Computer System Validation      
On-Site Risk Assessment

Warranty Details

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
Length of Warranty (Years) 1 1 1 1 1 1 1
Extended Warranty Available
* This instrument includes one compliance check ** with version 2.0

Flow Cytometry

Service Plans

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
On-site Service Plans
AB Complete      
AB Assurance    
AB Maintenance Plus    
Remote Center (Depot) Service Plans
Maintenance      
Maintenance Plus      
Support      
Support Plus      
Rapid Exchange  

Value-Added Services

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
Remote Diagnostics    
Remote Service Center Access    
On-Site Application Consulting    
Planned Maintenance    

Compliance and Validation Services

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
IQ/OQ/IPV    
On-Site Temperature Verification      
Pure Dye Calibration      
Computer System Validation      
On-Site Risk Assessment

Warranty Details

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
Length of Warranty (Years) 1 1 1
Extended Warranty Available    

Benchtop Devices

Service Plans

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems Floid™ Cell Imaging Station
AB Complete                
AB Assurance            
AB Maintenance                
AB RC Maintenance                
AB RC Maintenance Plus                
AB RC Support                
AB RC Support Plus                
Rapid Exchange          
AB Extended Care                

Value-Added Services

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems Floid™ Cell Imaging Station
Remote Diagnostics                
Remote Service Center Access          
On-Site Application Consulting                
Planned Maintenance            

Compliance and Validation Services

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems Floid™ Cell Imaging Station
IQ/OQ/IPV              
On-Site Temperature Verification                
Pure Dye Calibration                
Computer System Validation                
On-Site Risk Assessment

Warranty Details

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems Floid™ Cell Imaging Station
Length of Warranty (Years) 1 1 1 1 1 1 1 1
Extended Warranty Available          

Thermal Cyclers

Service Plans

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp
Remote Center (Depot) Service Plans
Maintenance    
Maintenance Plus    
Support
Support Plus
Rapid Exchange 2720

Value-Added Services

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System
Remote Diagnostics          
Remote Service Center Access
On-Site Application Consulting
Planned Maintenance

Compliance and Validation Services

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System
IQ/OQ (IPV not available) Field Service Engineer (FSE)  
Customer  
On-Site Temperature Verification
Pure Dye Calibration          
Computer System Validation          
On-Site Risk Assessment
Multiplex Dynamic Temperature Verification (MDTV)   ✓ *  
* MDTV service not currently offered on 60-well GeneAmp® PCR System 9700

Warranty Details

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System
Length of Warranty (Years) 2 2 2 2 2
Extended Warranty Available

Next-Generation Sequencing

Service Plans

Next-Generation Sequencing SOLiD® 3
&
Covaris®
System
Ultra-Turrax® Tube Drive
from IKA®
Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher EZ Bead™ Amplifier & Emulsifier 5500 & 5500 xl SOLiD® System AB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
AB Complete            
AB Assurance    
AB Maintenance Plus            
AB RC Maintenance                    
AB RC Maintenance Plus                    
AB RC Support                    
AB RC Support Plus                    
Rapid Exchange                
AB Extended Care                    

Value-Added Services

Next-Generation Sequencing SOLiD® 3 System Covaris® System Ultra-Turrax® Tube Drive
from IKA®
Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher, Amplifier & Emulsifier55500 & 5500 xl SOLiD® SystemAB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
Remote Diagnostics            
Remote Service Center Access  
On-Site Application Consulting  
Planned Maintenance        

Compliance and Validation Services

Next-Generation Sequencing SOLiD® 3 System Covaris® System Ultra-Turrax® Tube Drive from IKA® Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher, Amplifier & Emulsifier55500 & 5500 xl SOLiD® SystemAB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
IQ/OQ/IPV            
On-Site Temperature Verification                    
Pure Dye Calibration                    
Computer System Validation                    
On-Site Risk Assessment

Warranty Details

Next-Generation Sequencing SOLiD® 3 System Covaris® System Ultra-Turrax® Tube Drive from IKA® Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher, Amplifier & Emulsifier55500 & 5500 xl SOLiD® SystemAB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
Length of Warranty (Years) 1 1 1 1 1   1 1 1 1
Extended Warranty Available  

Sanger Sequencing

Service Plans for Genetic Analyzers

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
On-site Service Plans
AB Complete
AB Assurance
AB Maintenance
Remote Center (Depot) Service Plans
Maintenance          
Maintenance Plus          
Support          
Support Plus          
Rapid Exchange          
Extended Care          

Value-Added Services

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
Remote Diagnostics
Remote Service Center Access
On-Site Application Consulting
Planned Maintenance

Compliance and Validation Services

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
IQ/OQ/IPV
On-Site Temperature Verification          
Pure Dye Calibration          
Computer System Validation  
On-Site Risk Assessment

Warranty Details

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
Length of Warranty (Years) 1 1 1 1 1
Extended Warranty Available