Real-Time PCR

Service Plans for Real-Time PCR Systems

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
On-site Service Plans
AB Complete  
AB Assurance ✓*  
AB Maintenance Plus  
Remote Center (Depot) Service Plans
Maintenance            
Maintenance Plus            
Support            
Support Plus            
Rapid Exchange          

Value-Added Services

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
Remote Diagnostics   ✓**    
Remote Service Center Access Access
On-Site Application Consulting
Planned Maintenance

Compliance and Validation Services

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
IQ/OQ/IPV
On-Site Temperature Verification
Pure Dye Calibration  
Computer System Validation      
On-Site Risk Assessment

Warranty Details

Real-Time PCR 7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT StepOne™ &
StepOne Plus™
ViiA™ 7 QuantStudio™
Series
Length of Warranty (Years) 1 1 1 1 1 1 1
Extended Warranty Available
* This instrument includes one compliance check ** with version 2.0

Flow Cytometry

Service Plans

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
On-site Service Plans
AB Complete      
AB Assurance    
AB Maintenance Plus    
Remote Center (Depot) Service Plans
Maintenance      
Maintenance Plus      
Support      
Support Plus      
Rapid Exchange  

Value-Added Services

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
Remote Diagnostics    
Remote Service Center Access    
On-Site Application Consulting    
Planned Maintenance    

Compliance and Validation Services

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
IQ/OQ/IPV    
On-Site Temperature Verification      
Pure Dye Calibration      
Computer System Validation      
On-Site Risk Assessment

Warranty Details

Flow Cytometry Attune® Acoustic Focusing Cytometer Countess® Automated Cell Counter Tali™ Image-Based Cytometer
Length of Warranty (Years) 1 1 1
Extended Warranty Available    

Benchtop Devices

Service Plans

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems
AB Complete              
AB Assurance          
AB Maintenance              
AB RC Maintenance              
AB RC Maintenance Plus              
AB RC Support              
AB RC Support Plus              
Rapid Exchange          
AB Extended Care              

Value-Added Services

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems
Remote Diagnostics              
Remote Service Center Access          
On-Site Application Consulting              
Planned Maintenance          

Compliance and Validation Services

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems
IQ/OQ/IPV            
On-Site Temperature Verification              
Pure Dye Calibration              
Computer System Validation              
On-Site Risk Assessment

Warranty Details

Benchtop Devices BenchPro® 2100 & 4100 Neon® Transfection System iPrep™ Purification Instrument Automate Express™ Forensic DNA Extraction System Qubit® Fluorometer iBlot® MagMAX™ Sample Preparation Systems
Length of Warranty (Years) 1 1 1 1 1 1 1
Extended Warranty Available          

Thermal Cyclers

Service Plans

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp
Remote Center (Depot) Service Plans
Maintenance    
Maintenance Plus    
Support
Support Plus
Rapid Exchange 2720

Value-Added Services

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp
Remote Diagnostics            
Remote Service Center Access
On-Site Application Consulting
Planned Maintenance

Compliance and Validation Services

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp™
IQ/OQ (IPV not available) Field Service Engineer (FSE)  
Customer  
On-Site Temperature Verification
Pure Dye Calibration            
Computer System Validation            
On-Site Risk Assessment
Multiplex Dynamic Temperature Verification (MDTV)   ✓ *  
* MDTV service not currently offered on 60-well GeneAmp® PCR System 9700

Warranty Details

Thermal Cyclers Veriti® 60, 96 and 384-well Thermal Cycler 9700, 60, 96, and 384-well PCR Systems GeneAmp® 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp™
Length of Warranty (Years) 2 2 2 2 2 2
Extended Warranty Available

Next-Generation Sequencing

Service Plans

Next-Generation Sequencing SOLiD® 3
&
Covaris®
System
Ultra-Turrax® Tube Drive
from IKA®
Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher EZ Bead™ Amplifier & Emulsifier 5500 & 5500 xl SOLiD® System AB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
AB Complete            
AB Assurance    
AB Maintenance Plus            
AB RC Maintenance                    
AB RC Maintenance Plus                    
AB RC Support                    
AB RC Support Plus                    
Rapid Exchange                
AB Extended Care                    

Value-Added Services

Next-Generation Sequencing SOLiD® 3 System Covaris® System Ultra-Turrax® Tube Drive
from IKA®
Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher, Amplifier & Emulsifier 55500 & 5500 xl SOLiD® System AB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
Remote Diagnostics            
Remote Service Center Access  
On-Site Application Consulting  
Planned Maintenance        

Compliance and Validation Services

Next-Generation Sequencing SOLiD® 3 System Covaris® System Ultra-Turrax® Tube Drive from IKA® Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher, Amplifier & Emulsifier 55500 & 5500 xl SOLiD® System AB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
IQ/OQ/IPV            
On-Site Temperature Verification                    
Pure Dye Calibration                    
Computer System Validation                    
On-Site Risk Assessment

Warranty Details

Next-Generation Sequencing SOLiD® 3 System Covaris® System Ultra-Turrax® Tube Drive from IKA® Hydro
Shear®
System
SOLiD® 4 System EZ Bead™ Enricher, Amplifier & Emulsifier 55500 & 5500 xl SOLiD® System AB Library Builder™ Ion Torrent™ PGM Sequencer and Proton™ System Ion OneTouch™ System
Length of Warranty (Years) 1 1 1 1 1   1 1 1 1
Extended Warranty Available  

Sanger Sequencing

Service Plans for Genetic Analyzers

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
On-site Service Plans
AB Complete
AB Assurance
AB Maintenance
Remote Center (Depot) Service Plans
Maintenance          
Maintenance Plus          
Support          
Support Plus          
Rapid Exchange          
Extended Care          

Value-Added Services

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
Remote Diagnostics
Remote Service Center Access
On-Site Application Consulting
Planned Maintenance

Compliance and Validation Services

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
IQ/OQ/IPV
On-Site Temperature Verification          
Pure Dye Calibration          
Computer System Validation  
On-Site Risk Assessment

Warranty Details

Sanger Sequencing 310, 3100,
3100-Avant™
3130,
3130xl
3500,
3500xl
3500 Dx,
3500xL Dx
3730,
3730xl
Length of Warranty (Years) 1 1 1 1 1
Extended Warranty Available

Service Plans

EVOS® XL and
EVOS® XL Core imaging systems
FLoid® Cell Imaging Station EVOS® FL and EVOS® FL Color imaging systems EVOS® FL Auto Imaging System EVOS® Onstage Incubator ArcturusXT™ LCM Instrument

AB Complete

AB Assurance

AB Maintenance

AB Maintenance Plus

AB RC Maintenance

AB RC Maintenance Plus

AB RC Support

AB RC Support Plus

Rapid Exchange

AB Extended Care

Value-Added Services

EVOS® XL and
EVOS® XL Core imaging systems
FLoid® Cell Imaging Station EVOS® FL and EVOS® FL Color imaging systems EVOS® FL Auto Imaging System EVOS® Onstage Incubator ArcturusXT™ LCM Instrument

Remote Diagnostics

Remote Service Center Access

On-Site Application Consulting

Planned Maintenance

Compliance and Validation Services

EVOS® XL and
EVOS® XL Core imaging systems
FLoid® Cell Imaging Station EVOS® FL and EVOS® FL Color imaging systems EVOS® FL Auto Imaging System EVOS® Onstage Incubator ArcturusXT™ LCM Instrument

IQ/OQ/IPV

On-Site Temperature Verification

Pure Dye Calibration

Computer System Validation

On-Site Risk Assessment

Warranty Details

EVOS® XL and
EVOS® XL Core imaging systems
FLoid® Cell Imaging Station EVOS® FL and EVOS® FL Color imaging systems EVOS® FL Auto Imaging System EVOS® Onstage Incubator ArcturusXT™ LCM Instrument

Length of Warranty (Years)

1 1 1 1 1 1

Extended Warranty Available