The AB Complete Plan is our most comprehensive service plan, designed to not only maximize instrument performance and help ensure availability of critical systems, but also improve the efficiency of laboratory processes and workflows. This plan is ideal for laboratories that want the highest level of service, plus the peace of mind in knowing that they're getting the most out of their instruments and systems. The AB Complete Plan is recommended for lab environments that need to adhere to stringent guidelines, including pharmaceutical manufacturing and commercial reference laboratories.

A key benefit—and what sets the AB Complete Plan apart from all other service plans in the industry—is on-site research application consulting. We know that how your laboratory uses technology is as important to your success as the technology itself, so with this plan our trained and experienced staff provide customized assistance to optimize your research protocols, methodologies, and workflows.

Key features of the AB Complete Plan include:

  • Next–business-day on-site response (Zones 1 and 2 only)
  • Planned maintenance
  • Remote instrument monitoring diagnostics
  • Qualification service
  • Highest priority Remote Service Center support


Additional features of the AB Complete Plan include:

  • On-site service—labor
  • On-site service—parts
  • On-site service—travel
  • Application technical support
  • On-site research application consulting
  • Instrument operating software upgrades
  • Fastest possible response on repairs


We offer the AB Complete Plan on the following instruments:

Real Time PCR Instruments

7300 Real-Time PCR System
7500 Real-Time PCR System
7500 Fast Real-Time PCR System
7900 Fast Real-Time PCR System
7900HT Fast Real-Time PCR System
ViiA™ 7 Real-Time PCR System
QuantStudio™ Series

Next-Generation Sequencing Instruments
SOLiD® 3 System
Covaris® System
Ultra-Turrax® System
5500 Genetic Analyer
5500xl Genetic Analyer
Ion Proton™ Sequencer
Ion PGM™ System

Genetic Analyzer Instruments
310 Genetic Analyzer
3100 Genetic Analyzer
3100-Avant™ Genetic Analyzer
3130 Genetic Analyzer   
3130xl Genetic Analyzer
3500 Genetic Analyzer
3500xl Genetic Analyzer
3730 Genetic Analyzer
3730xl Genetic Analyzer

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For additional information on this plan and all other AB service plans, please contact Life Technologies at service.sales@lifetech.com or via telephone at 800 327 3002 (toll-free in US only).

The AB Complete Plan is only available for our Research Use Only (RUO) labeled instruments. This plan is not available for instruments labeled for diagnostic (IVD) use.