The AB Extended Care Plan is designed to help your laboratory prepare for instrument obsolescence as technologies change.

The AB Extended Care Plan includes:

  • Parts, labor, and travel for remedial repair. 
  • No charge for planned maintenance visits. The number of planned maintenance visits Life Technologies and/or its affiliate(s) estimate will be performed during the plan period is indicated in the quotation.(A)
  • Guaranteed priority response time of 2 business days after receipt of a service call for instruments located in Service Zones 1 and Zone 2.(B)           
  • A target response time of 3 business days for remedial repairs outside of Zones 1 and 2. Life Technologies and/or its affiliate(s) will use reasonable efforts to respond within 3 business days from receipt of a service call.
  • Priority telephone and email access to instrument technical support.
  • Telephone and email access to application technical support.
  • Remote Monitoring and Diagnostics Service, which provides for notification to the customer of instrument failures or errors that are reported by Remote Monitoring and Diagnostics Service monitoring software (not available for certain models).


Computer hardware and instrument operating software are excluded from coverage within this service plan. Computer hardware may be repaired on a time-and-material basis.

Complete List of Instruments Serviced


Important Notes and Footnotes
Due to the fact that the AB Extended Care Plan is a service plan that covers the instrument after the period for which Life Technologies and/or its affiliate(s) have indicated to support the unit after Life Technologies and/or its affiliate(s) discontinued its manufacture and sale, parts needed for repairs and maintenance and sourcing them may become unreasonably difficult during the term of the plan. In such event, Life Technologies and/or its affiliate(s) may immediately terminate this service plan by a written notice to the customer and will provide customer with any refund or credit pursuant to the terms of the Life Technologies and/or its affiliate(s) Service Agreement Terms and Conditions.

It is the customer’s responsibility to provide access to Life Technologies and/or its affiliate(s) to complete service, planned maintenance, Installation Performance Verification, and other service calls within the plan period. Service calls not completed or planned maintenance not scheduled within a plan period will be canceled unless Life Technologies and/or its affiliate(s) failed to make reasonable efforts to complete the call or schedule the planned maintenance visit within the plan period. Customer is responsible for scheduling a planned maintenance visit on a date mutually agreed upon with Life Technologies and/or its affiliate(s). 

  1. Planned maintenance visits are intended to minimize the need for service calls. At the discretion of Life Technologies and/or its affiliate(s), Life Technologies and/or its affiliate(s) may make more than the number of planned maintenance visits indicated in the quotation. Customer will not be charged for any planned maintenance visits made during the plan period, except for visits requested by customer that are in addition to the number indicated in the quotation.
  2. Life Technologies and/or its affiliate(s) fail to arrive at the instrument location within Zone 1 or Zone 2 within 2 business days for reasons other than the customer’s failure to provide access to Life Technologies and/or its affiliate(s) or causes beyond the reasonable control of Life Technologies and/or its affiliate(s), Life Technologies and/or its affiliate(s) will provide the customer a service plan renewal credit in an amount equivalent to one day’s pro-rated charge for each day the response is late. A service call must be received by the Life Technologies and/or its affiliate(s) service center before 2:00 p.m. local time (U.S.A. Eastern, Central, Mountain, or Pacific Time) for priority response service. Each late day’s pro-rated credit is an amount equal to 1/365 of the annual fee for the service plan covering the instrument for which the service call was made. If a service plan covers more than one instrument, the pro-rata credit is determined by allocating a pro-rata portion of the plan’s annual fee to the instrument for which the service call was made. The credit may be used by the customer as a credit against plan fees when renewing the current service plan covering that instrument for a consecutive period. To be eligible to use the credit, AB’s Service Plan Administrator must receive notice in writing (e-mail notification is satisfactory) of the customer’s intention to use the credit for a renewal at the time of renewal, but in any event no later than 15 days after the expiration of the service plan period in which the credit was earned. The credit described above is the sole obligation of Life Technologies and/or its affiliate(s) and customer’s sole remedy for failure of Life Technologies and/or its affiliate(s) to respond to a service call within 2 business days for the AB Extended Plan. The address of the Service Plan Administrator is Life Technologies and/or its affiliate(s) Service Plan Administrator, 850 Lincoln Centre Drive, Foster City, California 94404 (e-mail: ServiceContractSales@AppliedBiosystems.com).

For Research Use Only.  Not intended for any animal or human therapeutic or diagnostic use.