Unplanned instrument downtime resulting to an interruption to your lab’s operation is expensive. With our Rapid Exchange Service, should you have a problem with your instrument, we will send out a factory-certified refurbished replacement instrument of the same model to you within one business day from the date we determined that you need a replacement unit.

Using this value-priced service, when you have trouble with an instrument, you first call our Support Center. There you will get the assistance you need to resolve many types of technical problems. Should your instrument require repairs, we will send out a certified refurbished replacement instrument to you within one business day if we determine that you need a replacement unit. Then all you need to do is repackage the problem instrument and return it to us following our instructions. You keep the certified refurbished instrument. The service also includes priority telephone end email access to our Applications and Instrument Technical Support teams.

This service is ideal for those customers with user-installable instruments who do not require asset tag consistency and are operating under mission critical timelines.

Certain exclusions apply.

Rapid Exchange Service is available for the following instruments:

Real-Time qPCR Instruments:
StepOne™ Real-Time PCR System
StepOnePlus™ Real-Time PCR System

Next-Generation Sequencing:
EZ Bead™ System
Ion Torrent™ Personal Genome Machine™ Semiconductor Sequencing Instrument
Ion OneTouch™ System

Thermal Cyclers:
ProFlex Thermal Cycler
Veriti® 60-Well Thermal Cycler
Veriti® 96-Well Thermal Cycler
Veriti® 384-Well Thermal Cycler
96 Well GeneAmp® PCR System 9700
Dual 96-Well GeneAmp® PCR System 9700
Dual 384-Well GeneAmp® PCR System 9700
Auto-Lid Dual 384-Well GeneAmp® PCR System 9700
9800 Fast Thermal Cycler
2720 Thermal Cycler

Benchtop Devices:
BenchPro® 2100 Plasmid Purification System
BenchPro® 4100 Card Processing Station

Attune Acoustic Focusing Cytometry Instruments:
Tali™ Image-Based Cytometer

EVOS® Cell Imaging Systems:
EVOS® XL Core Imaging System
EVOS® XL Imaging System
EVOS® FLoid® Cell Imaging System
EVOS® FL Imaging System
EVOS® FL Color Imaging System
EVOS® Onstage Incubator

Complete List of Service Options and Instruments Serviced

For additional information on this service, please contact Life Technologies at service_agreements_europe@lifetech.com or via telephone at 0800-269-210.

For Research Use Only. Not intended for any animal or human therapeutic or diagnostic use.