Maintain Reliable Service Throughout Your System's Life Cycle

Your results are important, so to keep your experiments up and running, our service and support teams strive to provide the most up-to-date information on all of our research instruments. To help plan for your lab’s future needs as technologies change, as we continue to launch new products, and as older products become obsolete, visit this page to learn about service options for older instruments.

Retirement of the 3100-Avant™ and 3100 Capillary Electrophoresis Genetic Analyzers

Life Technologies plans to retire the 3100-Avant™ and 3100 Capillary Electrophoresis Genetic Analyzers effective December 31, 2011.

Why are the 3100 Series Systems Being Retired?



Due to the age of the 3100 system design, sourcing and supporting of essential components and parts are becoming increasingly difficult. For example, Dell® computers no longer supplies the appropriate computer systems and Microsoft® Corporation has retired Windows® NT and Windows® 2000 operating systems, which are the systems running 3100 Data Collection Software v1.0/v1.1/v2.0.

What Service Plans are Currently Available?

AB Assurance Plan

Customers who renew or purchase contracts with an effective date on or before December 31, 2011, will continue to enjoy the full coverage of the AB Assurance Plan.  Multi-year (up to 3 years) AB Assurance contracts for the 3100 Series Systems will be available until December 31, 2011.


AB Extended Care Plan

For customers who renew or purchase contracts with an effective date on or after January 1, 2012, Life Technologies will continue to support the 3100 Series Systems with the AB Extended Care Plan. Full support, with the exception of PC software and hardware, which are supported under Time and Material, is available. Please visit the AB Extended Care Plan page for a full list of terms and conditions.

What are my Future Planning Options?

For best performance, we recommend that you either upgrade your current 3100 instrument, or replace it with a newer capillary electrophoresis instrument.

Upgrade and trade-in options: For transition convenience, the 3100 and 3100-Avant™ instruments can be upgraded to the 3130/3130xl instruments. Trade-in options toward the purchase of the new 3500 Series instrument are also available. All pre-existing service contracts are carried through the upgrade and trade-in process to the new systems.

For information on trade-in and upgrade options, please contact us at service.sales@lifetech.com or via telephone at 800 327 3002 (toll-free in US only).





New Product

The 3500 Series incorporates the latest capillary electrophoresis technology, featuring:


  • Higher data quality, offering high sizing precision, improved migration time, and uniformity
  • Easy-to-use data collection software with integrated primary analysis and quality control
  • Ready-to-use consumable packages
  • RFID capability to better track consumables usage
  • Versatile throughput capability with 8 and 24 capillaries
  • Faster results with a one-polymer, one-array configuration

Need More Information on our 3500 and 3500xl Genetic Analyzers?
Visit the 3500 and 3500xl Genetic Analzyer product page
Life Technologies plans to retire the 7300 Real-Time PCR System effective December 31, 2011.

Why is the 7300 Real-Time PCR System Being Retired?

The 7300 Real-Time PCR System continues to be a valuable and reliable instrument for our existing customers. However, due to the introduction of newer and more sophisticated technology such as the StepOnePlus™ Real-Time PCR System, we have decided to retire this instrument. Currently, we have a limited number of 7300 Real-Time PCR Systems available for sale. Once orders have been booked for all of these instruments, no additional orders will be accepted. We anticipate that shipment and delivery of the final instruments will be concluded before the end of December 31, 2011. After this date, we will discontinue all manufacture and sale of the 7300 Real-Time PCR System.

 

What Service Plans are Currently Available?

Applied Biosystems presently plans to support current 7300 Real-Time PCR System users with related software, reagents, and consumables—as well as maintenance and repair service, and technical and applications support—for a minimum of five years from the date of discontinuance. If any changes occur to the level of support we can offer, existing customers will be notified at that time.

What are my Future Planning Options?

Trade-in Options

Trade-in options are available towards the latest generation of Applied Biosystems Real-Time PCR Systems, including the StepOnePlus™ Real-Time PCR System. All pre-existing service contracts are carried through the upgrade and trade-in process to the new system.

New Product
The StepOnePlus™ Real-Time PCR System features:

  • Advanced software and instrumentation, for performing a wide array of genomic assays
  • A sensitive four-color optical LED recording system
  • Intuitive and robust software ideal for both first-time and advanced users
  • Simple and flexible instrument set-up and usage

 

For additional information on trade-in and upgrade options, please contact Life Technologies at service.sales@lifetech.com or via telephone at 800 327 3002 (toll-free in US only).

For Research Use Only. Not intended for any animal or human therapeutic or diagnostic use.